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Buffet Room Manager

Buffet Room Manager

Hire Type 
Regular Full-Time
Minimum Age (Years) 
21 or Above
# of Openings Remaining 

More information about this job


Perform responsibilities in accordance with all company standards, policies, and procedures.  Oversee the Buffet Department insuring the highest quality products and service are provided at all times.

Essential Functions

  • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s “Winning Attitude” Company-wide culture and demonstrating Thunder Valley Casino’s Four Diamond Service Standards at all times.
  • Responsible for carrying out all policies and procedures of TVC and/or Food and Beverage Department.
  • Ability to teach and train Guest Service Standards. Able to manage high volume meal periods with: Buffet waiting lines, Guest satisfaction, managing Guest email correspondence, Holiday strategy planning, administration of Holiday business recaps and administering annual Buffet business plan.
  • Execute all buffet departments’ job responsibilities by enforcing TVCR’s policies and procedure fairly amongst all Team Members and in accordance with company’s negotiated union contract.
  • Understand and follow all policies and procedures as directed by management Suggest and initiate necessary changes and improvements as approved. 
  • Serve alcohol responsibly in accordance with alcohol awareness training and local and federal laws. 
  • Practice and observe safety rules and regulations and encourage others to do so. Comply with Board of Health Standards and ensure cleanliness of all beverage areas. Ensure Team Member safety and display knowledge of all emergency procedures. Have knowledge were your MSDS booklet is located for your area. 
  • Set schedules and job duties while maintaining Team Members’ hours for proper staffing and rotating of stations/side work. Responsible for setting computerized schedules and completing labor allocation charts. Responsible for posting and bidding out shifts as they come available. 
  • Interview, hire and train new Team Members in their job duties utilizing the Job Coach Program and effectively auditing ensuring training standards are satisfied. 
  • Evaluate and oversee job performance of all beverage Team Members. Holding individual subordinates accountable for performance of job duties, tasks, policy and procedures, etc. 
  • Responsible for financial and P&L accountability of the Buffet Dept Front of the well as FOH inventories. To include but not limited to labor cost, beverage costs, expenses, profitability. 
  • Manage compliance with all brand related initiatives in the Buffet Department. 
  • Responsible for managing to completion of Team Member’s annual evaluations.

Minimum Qualifications

  • Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
  • Minimum of 3years high volume F&B Department Head experience and in high volume upscale Buffet setting. The proven ability to manage a Team of up Associates in a collective bargaining unit.
  • Required : Continued education with completed Management training classes in Corporate and or Individual location .
  • Desirable: BA Degree and / or completed Associates Degree.
  • Must be at least 21 years of age and ability to handle a flexible schedule.
  • Must possess time management skills—able to delegate, empower and evaluate management and hourly Team Member’s to achieve desired objectives/standards---with minimal supervision.
  • Must demonstrate sound judgment in all decision making ability, even when dealing with difficult situations—whereas guest, Team Member’s and the overall long term profitability are not adversely impacted.
  • Ability to work in a fast paced environment and be able to make quick judgment decisions.
  • Must have excellent analytical skills understanding of costs, labor costs, managing to KPIs and administering a departmental budget and full monthly P&L responsibilities.
  • Must have previous management experience within a collective bargaining unit organized department. A thorough understanding of progressive discipline and properly managing to a Union handbook
  • Complex understanding of station and floor shift allocation within bided shifts .Managing labor to demanding ensuring 4 diamond guest service while meeting or exceeding appropriate KPI’s (key performance indicators).
  • Must be proficient in computer applications Word, Excel, and Outlook.
  • Casino experience preferred.
  • Possess or obtain a California Food Manager Card.

 If you feel that this position is a great match for your interests and skills, click the button to apply.  Thank you again for considering joining the Thunder Valley Casino Resort team!

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