The Rewards Representative participates in marketing-related functions, including Rewards Center and Box Office operations. 

• Practice, support, and promote Thunder Valley Casino Resort’s “Winning Attitude” company-wide culture and demonstrate AAA Four Diamond service standards at all times.
• Enroll qualified Guests in the Thunder Rewards program.
• Update and input Guests’ data into the Thunder Rewards database.
• Issue comps to qualified players.
• Participate in the preparation and execution of property promotions and events.
• Prepare and issue promotional gift items.
• Effectively and accurately operate assigned equipment, including but not limited to CMS, standard computer terminal, embossers, POS, and scanners.
• Conduct Box Office ticket sale transactions.

• One (1) year of customer service experience preferred.
• High school education or equivalent preferred.
• Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
• Basic computer proficiency.
• Ability to accurately work on multiple projects under demanding circumstances.
• Must be at least 21 years of age.
• Must be able to obtain UAIC Tribal Gaming License.

Physical Requirements:

• Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols.
• Ability to stand for duration of shift.
• Ability to lift 25 lbs.
• Manual dexterity to use job related equipment.