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Group Sales Coordinator

Group Sales Coordinator

Department 
HOTEL
Hire Type 
Regular Part-Time
Minimum Age (Years) 
21 or Above
# of Openings Remaining 
1

More information about this job

Overview

Assist the Group Sales Manager with Property Group Sales activities. Frequently interacts with other departments ensure group activities are planned and completed successfully. Coordinates arrivals, departures, billing and in-house request for all Groups booked by the Sales Department. Handles Guest inquiries with established “Four Diamond” standards in mind. Performs responsibilities in accordance with established company standards, policies, and procedures.

Essential Functions

  • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s “Winning Attitude” Company-wide culture and demonstrating AAA 4-Diamond Service Standards at all times.
  • Participates in daily pre-shift meetings outlining activities and expectations to ensure “AAA Four Diamond / Luxury” standards achieved and maintained.
  • Respond to all Guest inquiries in accordance with established company policy, procedures and “AAA Four Diamond / Luxury” standards.
  • Produce keys for groups in accordance with requests.
  • Work with other departments within the hotel to provide quality service to customers.
  • Performs all Group Check-in functions according to hotel policies and procedures.
  • Interact with Guest, Team Members and Management in a courteous and professional.
  • Respond to Group special request including but not limited to room assignments, wake up calls and deliveries. 
  • Settle Group accounts upon departure in accordance with company policies and procedures.
  • Fosters a success-oriented, accountable environment within the company.
  • Develop and maintain effective internal and external relationships to ensure ongoing access to regional and national group sales opportunities.
  • Prepare correspondence to customers, internal booking reports and file maintenance.
  • Operate within budgeted guidelines.

Minimum Qualifications

  • Must be at least 21 years old.
  • One (1) year as a Group Sales Coordinator in a “Four Diamond / Luxury” hotel property. 
  • Previous customer service experience preferred.
  • Must be able to communicate effectively with Guest, Team Members and Management in both written and verbal form.
  • Oral communication - the individual speaks clearly and persuasively in positive or negative situations.
  • Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
  • Be able to operate computerized front desk office systems.
  • Have and exhibit basic problem solving skills.
  • Working knowledge of word processing software, Word, Excel, etc.

If you feel that this position is a great match for your interests and skills, click to apply. Thank you again for considering joining the Thunder Valley Casino Resort team!

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