The Pizza Hut Lead Attendant will assist food court management with daily operating procedures such as maintaining quality store operations, maximizing financial performance, and providing oversight and direction to Team Members in Pizza Hut. The Pizza Hut Lead Attendant will ensure service standards are met by providing friendly and professional service while ensuring high quality food and beverage offerings. The Lead Attendant will follow proper preparation techniques in accordance with Pizza Hut and Thunder Valley Casino Resort. Responsibilities must be performed in accordance with all Company standards, policies, and procedures.  This position pays $18.50/HR.

• Practice, support, and promote Thunder Valley Casino Resort’s “Winning Attitude” company-wide culture and demonstrate AAA Four Diamond service standards at all times.
• Focus on Guest Service and lead by example for fellow Team Members.
• Respond to incidental Guest issues, issue refunds, process comps, and process voids.
• Present a professional demeanor and demonstrate clear communication with all Guests and Team Members.
• Anticipate Guests’ needs and appropriately suggest additional products to enhance service and meet sales goals.
• Train, coach, and encourage new Team Members to be efficient and effective.
• Act as role model while providing guidance and training to the Pizza Hut Team Members on all the performance expectations listed in store training.
• Ensure all company policies and store operating standards and procedures are communicated effectively and maintained and followed in a consistent manner.
• Organize work throughout the outlet in a manner that facilitates efficient Guest service and profitable operation.
• Follow health, safety, and sanitation guidelines for all products.
• Perform and direct Pizza Hut Attendants to complete cleaning and operational tasks in accordance with the duty rosters.
• Follow standards for merchandising, stocking, rotating, and storing all products and direct Pizza Hut Attendants accordingly.
• Follow inventory stocking and recording guidelines including but not limited to, receiving daily pallet deliveries, placing all products from pallets in each assigned area, following all proper rotation procedures, and ensuring all products in place are properly labeled for use.
• Place orders and perform special projects to assist with shift operations.
• Ensure proper types and amounts of materials, supplies, and merchandise are ordered and stocked.
• Ensure all cash handling and cash register functions are performed in an accurate and consistent manner.
• Effectively communicate new product information to the Team Members.
• Assist in store scheduling and adjust staffing to meet store business needs.
• Contribute to store goals for increasing sales and improving profit.
• Assist Food Court Management with accounting responsibilities.
• Maintain some accountability for store operations, Team Member development, and financial contribution.
• Ensure Team Members follow meal and break policies.
• Communicate operational and Team Member concerns to Food Court Management.
• Compile daily end-of-shift reports and communicate with other leads and food court management.
• Successfully complete and implement store training for the outlet, and facilitate ongoing training of Team Members.