Thunder Valley Casino Resort

IT Support Specialist

Department
INFORMATION TECHNOLOGY
Hire Type
Full-Time
Minimum Age (Years)
21 or Above

Overview

The Information Technology Support Specialist II will perform technical and skilled duties in the operation of enterprise, client/server and desktop computer systems and networks. This position will perform technical support for multiple on-line network systems, auxiliary consoles and peripheral equipment on electronic computer systems. The IT Support Specialist II is the primary Help Desk phone and email support. 

Essential Functions

  • Practice, support, and promote Thunder Valley Casino Resort’s “Winning Attitude” company-wide culture and demonstrate AAA Four Diamond service standards at all times.
  • Analyze and recover systems when malfunctions occur.
  • Monitor security procedures.
  • Perform back-up, recovery and systems monitoring.
  • Monitor property event calendars and make necessary arrangements for support.
  • Monitor and respond to all tickets in the incident tracing system.
  • Troubleshoot software and hardware on-line to maintain performance and system throughout, including drivers and software updates.
  • Monitors hardware and software on LAN/WAN systems.
  • Monitor jobs using a computer terminal or personal computer (PC).
  • Monitor environmental equipment (air conditioning, humidity and temperature of computer equipment).
  • Assist Team Members and resolve problems with computer hardware and software.
  • Coordinate and schedule work with vendor service providers.
  • Review and update installation documentation.
  • Provide access to the Cold Room and other secure IT locations based on IT policies.
  • May be assigned as a lead on IT Operations projects.
  • Build and install hardware based on build/deployment procedures.

Minimum Qualifications

  • High school diploma or equivalent. College degree preferred.
  • Six (6) months experience as an IT Support Specialist I with Thunder Valley Casino Resort or two (2) years related work experience.
  • Applicable technical training certificates preferred.
  • Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
  • Ability to read, write, and speak English at a level necessary for satisfactory job performance.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and government regulatory requirements.
  • Ability to establish and maintain effective working relationships.
  • Basic math skills.
  • Ability to perform several tasks simultaneously and be able to work with minimal supervision.
  • Must be at least 21 years of age.
  • Must be able to obtain UAIC Tribal Gaming License.

Physical Requirements:

  • Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols.
  • Ability to stand and walk for prolonged periods.
  • Must be able to sit for the duration of shift.
  • Ability to access all areas of the property.
  • Must be able to lift 25 lbs.
  • Ability to view a computer monitor for duration of shift.
  • Manual dexterity to operate job related equipment.

If you feel that this position is a great match for your interests and skills, click the button to apply.  Thank you again for considering joining the Thunder Valley Casino Resort team!

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