The Information Technology Support Specialist II will perform technical and skilled duties in the operation of enterprise, client/server and desktop computer systems and networks. This position will perform technical support for multiple on-line network systems, auxiliary consoles and peripheral equipment on electronic computer systems. The IT Support Specialist II is the primary Help Desk phone and email support. 

• Practice, support, and promote Thunder Valley Casino Resort’s “Winning Attitude” company-wide culture and demonstrate AAA Four Diamond service standards at all times.
• Analyze and recover systems when malfunctions occur.
• Monitor security procedures.
• Perform back-up, recovery and systems monitoring.
• Monitor property event calendars and make necessary arrangements for support.
• Monitor and respond to all tickets in the incident tracing system.
• Troubleshoot software and hardware on-line to maintain performance and system throughout, including drivers and software updates.
• Monitors hardware and software on LAN/WAN systems.
• Monitor jobs using a computer terminal or personal computer (PC).
• Monitor environmental equipment (air conditioning, humidity and temperature of computer equipment).
• Assist Team Members and resolve problems with computer hardware and software.
• Coordinate and schedule work with vendor service providers.
• Review and update installation documentation.
• Provide access to the Cold Room and other secure IT locations based on IT policies.
• May be assigned as a lead on IT Operations projects.
• Build and install hardware based on build/deployment procedures.

• High school diploma or equivalent. College degree preferred.
• Six (6) months experience as an IT Support Specialist or two (2) years related work experience.
• Applicable technical training certificates preferred.
• Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
• Ability to read, write, and speak English at a level necessary for satisfactory job performance.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and government regulatory requirements.
• Ability to establish and maintain effective working relationships.
• Basic math skills.
• Ability to perform several tasks simultaneously and be able to work with minimal supervision.
• Must be at least 21 years of age.
• Must be able to obtain UAIC Tribal Gaming License.

Physical Requirements:

• Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols.
• Ability to stand and walk for prolonged periods.
• Must be able to sit for the duration of shift.
• Ability to access all areas of the property.
• Must be able to lift 25 lbs.
• Ability to view a computer monitor for duration of shift.
• Manual dexterity to operate job related equipment.

If you feel that this position is a great match for your interests and skills, click the button to apply.  Thank you again for considering joining the Thunder Valley Casino Resort team!