Thunder Valley Casino Resort

Count Team Manager

Hire Type
Minimum Age (Years)
21 or Above


The Count Team Manager will lead and inspire Team Members responsible for Count Room processes while ensuring compliance with minimum internal control standards for drop and count. Responsibilities include protecting company assets and accounting for all funds associated with gaming and non-gaming revenues. Manage the workload and accuracy of Count Team Members, and protect control standards for sensitive casino keys. Responsibilities must be performed in accordance with all Company standards, policies, and procedures.

Essential Functions

  • Practice, support, and promote Thunder Valley Casino Resort’s “Winning Attitude” company-wide culture and demonstrate AAA Four Diamond service standards at all times.
  • Ensure that all drop and count equipment is functioning properly. Inspect drop and count equipment daily, and address any mechanical issues. Make service calls to equipment vendors as necessary.
  • Supervise and coach Count Team Members on proper count procedures on a daily basis. Resolve problems as they arise during the count process. Ensure company policies are being enforced and safety guidelines are being followed.
  • Participate and perform count functions for gaming and non-gaming revenues as necessary. Operate count equipment in a safe, efficient, and cautious manner to minimize mechanical equipment malfunction and potential injury.
  • Enter all gaming and non-gaming revenue into count machines and computer programs. Manually count and verify all revenue totals. Balance figures to the required documentation.
  • Responsible for all paperwork transfers to the Finance department. Responsible for the timely return of all count room-sensitive keys.
  • Oversee revenue transfers between count room and main cage bank.
  • Evaluate the count process periodically and make adjustments to mitigate potential work flow stoppage and meet processing time requirements.
  • Prepare Count Team schedules and adhere to minimum staffing requirements provide by Tribal Gaming Agency (TGA). Update payroll records as needed.
  • Adequately train and develop Team Members.
  • Maintain a high degree of professionalism in all encounters with Guests, fellow Team Members and Management.
  • Be a role model for the drop and count Team Members. Provide corrective counseling to Team Members who violate rules and regulations, fail to perform their job duties according to standards, or conduct themselves in a manner that is detrimental to Thunder Valley Casino and its Guests.
  • Responsible for maintaining the Hazard Communication Standard for your area.
  • Be familiar with OSHA safety codes regarding chemicals.
  • Attend property provided training classes as designated by the VP of Finance.

Minimum Qualifications

  • Five (5) years of large cash-handling experience is required, including experience working with currency counter equipment.
  • Management experience in a Casino/Resort is required. Count Room experience is preferred.
  • High school diploma or equivalent required.
  • Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
  • Basic math skills.
  • Basic data entry skills including 10-key by touch.
  • Ability to maintain the confidentiality of information.
  • Ability to work quickly and efficiently.
  • Ability to understand gaming regulation minimum internal control standards and requirements for drop and count.
  • Must be at least 21 years of age.
  • Must be able to obtain UAIC Tribal Gaming License.

Physical Requirements:

  • Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols.
  • Ability to lift up to 35 lbs. with or without assistance.
  • Ability to stand and walk for duration of shift.
  • Manual dexterity to operate job related equipment.
  • Ability to crouch, kneel, push, turn, carry, and pull.

If you feel that this position is a great match for your interests and skills, click the button to apply.  Thank you again for considering joining the Thunder Valley Casino Resort team!


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