Thunder Valley Casino Resort

Casino Call Center Operator

Hire Type
Minimum Age (Years)
18 or Above


The Call Center Agent handles all incoming calls to the Resort’s main number, as well as from internal guests.  Responsibilities also include assisting with reservations for rooms, spa, and restaurants and wake-up calls and special guest requests.  

Essential Functions

  • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s “Winning Attitude” Company-wide culture and demonstrating AAA Four Diamond Service Standards at all times.
  • Maintain complete knowledge of all resort facilities and services.
  • Answer all incoming calls in a knowledgeable and professional manner within 3 rings, using correct salutations and telephone etiquette. Using active listening skills to anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Process all reservation requests, changes and cancellations.

Minimum Qualifications

  • Must possess outstanding guest service skills as well as professional and sophisticated communication skills.
  • Must be able to handle a multitude of tasks in an intense, ever-changing environment.
  • High school diploma or equivalent is required.
  • Basic computer skills (Microsoft Office, internet use).
  • Minimum one year of previous customer service experience required.
  • Hospitality (casino, hotel, reservations, or front office,) experience preferred.
  • Basic computer knowledge and ability to work in a Microsoft environment preferred.

If you feel that this position is a great match for your interests and skills, click the button above to apply.  Thank you again for considering joining the Thunder Valley Casino Resort team!


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Not ready to apply? Connect with us for general consideration.