The Ben & Jerry’s Lead Attendant will assist Food Court management with daily operating procedures such as maintaining quality store operations, maximizing financial performance, and providing oversight and direction to Team Members in Ben & Jerry’s Food Court Operations. The Ben & Jerry’s Lead Attendant will ensure service standards are met by providing friendly and professional service while delivering high quality food and beverage offerings. The Ben & Jerry’s Lead Attendant will follow proper food preparation techniques in accordance with Ben & Jerry’s and Thunder Valley Casino Resort practices and perform a variety of duties including scooping ice cream, handling cash, baking, and cleaning. The Ben & Jerry’s Lead Attendant will provide Guests and fellow Team Members with a friendly, upbeat presence while maintaining a clean atmosphere. Responsibilities must be performed in accordance with all Company standards, policies, and procedures.

• Practice, support, and promote Thunder Valley Casino Resort’s “Winning Attitude” company-wide culture and demonstrate AAA Four Diamond service standards at all times.
• Set pars for daily product preparation, adjusting to match business needs.
• Set and adjust Team Member break times to match business needs.
• Submit daily orders with the use of designated computer terminals.
• Compile daily end-of-shift reports and communicate with other shift leads and Food Court management.
• Effectively communicate new product information to Team Members.
• Respond to incidental Guest concerns, issue refunds, process comps, and process voids.
• Welcome and connect with every Guest. Provide information regarding all products offered.
• Anticipate Guests’ needs and appropriately suggest additional products to enhance service and meet sales goals.
• Present a professional demeanor and demonstrate clear communication with all Guests and Team Members.
• Maintain knowledge of all products offered and ensure that all products are served to the Guests according to Thunder Valley Casino Resort and Ben & Jerry’s standards.
• Make all needed fresh baked waffle cones.
• Using proper equipment and appropriate training, follow established policies and procedures in addition to specifications for operational flow at each station.
• Follow SOPs, recipe books, and guidelines and have all necessary supplies to provide consistency and quality of service.
• Follow cash handling and register policies including processing Guest checks following established procedures and proper tendering of transactions.
• Follow established internal control procedures for obtaining banks, returning banks, and non-cash paperwork drop.
• Perform cleaning tasks in accordance with duty rosters and cleaning standards to maintain the appearance and sanitation of the restaurant service area and equipment.
• Follow standards for merchandising, stocking, rotating, and storing all products. Restock all products throughout the shift as necessary.
• Follow inventory stocking and recording guidelines.
• Perform preventative maintenance in accordance with preventative maintenance checklist.

• High school diploma or equivalent education preferred.
• Any combination of education, training, or experience that provides the required knowledge, skills and abilities. Three (3) years of experience in a food service outlet with one (1) year of experience as a shift lead or supervisor is preferred.
• Ability to handle a wide variety of tasks simultaneously while serving customers.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
• Must be at least eighteen (18) years of age.
• Must be able to obtain UAIC Tribal Gaming License.

Physical Requirements:

• Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols.
• Must be able to walk and stand for extended periods of time.
• Must be able to lift twenty (20) lbs.
• Must be able to enter walk-in units with temperatures to -10 degrees.
• Must be able to bend and reach to a height of six (6) feet with or without assistance.
• Manual dexterity to operate job related equipment.

If you feel that this position is a great match for your interests and skills, click the button to apply. Thank you again for considering joining the Thunder Valley Casino Resort team!