Responsible for practicing, supporting, and promoting Thunder Valley Casino’s "Winning Attitude" Company-wide culture and demonstrating Thunder Valley Casino’s AAA Four Diamond Service Standards at all times.
Be completely familiar with gaming regulations, the company’s Internal Control System, the departmental policies and procedures, and have working knowledge of applicable federal, state, and local laws. Ability to monitor other department’s policies and procedures.
Maintain current information on known cheaters, advantage players, scams, and illegal methods of gaming.
Thoroughly understand company emergency action procedures.
Cooperate with other departments and other Thunder Valley Casino’s Surveillance Rooms in protecting the assets of the company.
Attend court, hearings, and other legal meetings as a witness for Thunder Valley Casino’s, gaming regulatory agencies, or law enforcement agencies when appropriate.
Operate all surveillance CCTV and related equipment, and if necessary, conduct floor observations to detect any violations of law, policies, and procedures.
Report to the Vice President of Surveillance any violations of the law, gaming regulations, and company policies and procedures, as well as all pertinent information regarding the Surveillance Department.
Observe the precepts of truth, accuracy, and prudence, and do not allow personal feelings, prejudices, animosities, or friendships to interfere or influence judgments.
Maintain strict confidentiality with respect to the operations, controls, and procedures involved in surveillance activities.
Have knowledge of all casino games, including but not limited to Blackjack, Roulette, Baccarat, Let It Ride, Caribbean Stud Poker, Pai Gow Poker, Slots, Poker, and Bingo, and understand all relevant aspects of each game, such as dealing procedures, counting strategies and methods of cheating.
Conduct routine random surveillance and "special observations" as approved by surveillance management.
Conduct surveillance reviews or "audits" to confirm transactions or events.
Must be reliable, trustworthy, and honest.