Thunder Valley Casino Resort

  • Surveillance Assistant Supervisor

    Department
    SURVEILLANCE
    Hire Type
    Regular Full-Time
    Minimum Age (Years)
    21 or Above
    # of Openings Remaining
    1
  • Overview

    Provide and maintain a covert and proactive surveillance operation that protects the company's gaming licenses and assets. Perform responsibilities in accordance with all company standards, policies, and procedures.

    Essential Functions

    • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s "Winning Attitude" Company-wide culture and demonstrating Thunder Valley Casino’s AAA Four Diamond Service Standards at all times.
    • Ensure compliance with all Surveillance Department and company policies and procedures.
    • Be completely familiar with gaming regulations, the company's Internal Control System and have working knowledge of applicable federal, state, and local laws. Ability to monitor other department’s policies and procedures.
    • Maintain current information on known cheaters, advantage players, scams, and illegal methods of gaming.
    • Thoroughly understand company emergency action procedures.
    • Cooperate with other departments and other Thunder Valley Casino’s Surveillance Rooms in protecting the assets of the company.
    • Attend court, hearings, and other legal meetings as a witness for the company, gaming regulatory agencies, or law enforcement agencies when appropriate.
    • Operate all surveillance CCTV and related equipment, and if necessary, conduct floor observations in order to detect any violations of law, policies, and procedures.
    • Report to the Director of Surveillance any violations of the law, gaming regulations, and company policies and procedures, as well as all pertinent information regarding the Surveillance Department.
    • Observe the precepts of truth, accuracy, and prudence, and do not allow personal feelings, prejudices, animosities, or friendships to interfere or influence judgments.
    • Travel to other Thunder Valley Casino’s properties to perform surveillance duties at the request of the Vice President of Internal Audit and Surveillance.
    • Maintain strict confidentiality with respect to the operations, controls, and procedures involved in surveillance activities.
    • Demonstrate leadership abilities including but not limited to coaching, training, and motivating all surveillance personnel in their daily activities.
    • Provide on-the-job training to Surveillance Agents and Trainees, and conduct training classes as required.
    • Have knowledge of all casino games, including but not limited to Blackjack, Dice, Roulette, Baccarat, Let It Ride, Caribbean Stud Poker, Pai Gow Poker, Slots, Poker, Keno, and Bingo, and understand all relevant aspects of each game, such as dealing procedures, counting strategies, and methods of cheating.
    • Conduct routine random surveillance and "special observations" as approved by surveillance management.
    • Conduct surveillance reviews or "audits" to confirm transactions or events.
    • Must be reliable, trustworthy, and honest.

    Minimum Qualifications

    • Ability to communicate effectively with guests, Team Members and management in both written and verbal form.
    • Be professional and investigative.
    • Must pass a written surveillance test in order to determine eligibility.
    • Be able to react quickly and accurately under demanding, high stress conditions.
    • Be able to work constantly changing schedules to adjust to fluctuating business demands and work any shift, including holidays, with fluctuating days off at any local property.
    • Be able to be autonomous and very low profile.
    • Be able to perform all of the functions required of a Surveillance Agent.
    • Demonstrate sound judgment and mature decision-making.
    • Have basic computer skills.
    • Must have at least one year experience as a Surveillance Agent preferred.
    • Must be at least 21 years of age.
    • Must be able to obtain Gaming Work Card.

    If you feel that this position is a great match for your interests and skills, click to apply. Thank you again for considering joining the Thunder Valley Casino Resort team!

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