Thunder Valley Casino Resort

  • Status Board

    Hire Type
    Regular Full-Time
    Minimum Age (Years)
    18 or Above
    # of Openings Remaining
  • Overview

    Responsible for monitoring, dispatching and controlling all status calls for Housekeeping and related departments. Handles Guest opportunities/inquiries with established "Four Diamond" standards in mind. Performs responsibilities in accordance with established company standards, policies, and procedures.



    Essential Functions

    • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s "Winning Attitude" Company-wide culture and demonstrating Thunder Valley Casino’s AAA Four Diamond Service Standards at all times.
    • Participates in daily pre-shift meetings outlining activities and expectations to ensure "AAA Four Diamond / Luxury" standards achieved and maintained.
    • Ensures that there is proper staffing, and paperwork is properly completed at the start of each day.
    • Maintains Housekeeping log book.
    • Responsible for answering telephone calls promptly and professionally. Expedites gathered information in a timely manner.
    • Works with Front Desk and Housekeeping to input and update room status when necessary.
    • Must ensure daily pre-shift training occurs for each shift.
    • Responsible for securing all lost and found property in the hotel guest areas. Works with Security Department to ensure items are logged tracked in accordance with company policy and procedure.
    • Finalize status on all rooms each day, including keys and radios, etc.
    • Process and dispatch all work orders and follow-up to ensure that tasks are performed.
    • Inspects rooms & public areas.
    • Fosters a success-oriented, accountable environment within the company.


    Minimum Qualifications

    • High school or equivalent education preferred.
    • Must be able to communicate effectively with Guests, Team Members and Management in both written and verbal form.
    • Previous Guest room experience preferred.
    • Previous experience working with business equipment, such as office computers, copiers, fax, and calculators.

    If you feel that this position is a great match for your interests and skills, click the button above to apply. Thank you again for considering joining the Thunder Valley Casino Resort team!


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Connect with us for general consideration.