Thunder Valley Casino Resort

  • Scheduler

    Hire Type
    Regular Full-Time
    Minimum Age (Years)
    21 or Above
    # of Openings Remaining
  • Overview

    The Scheduler will work collaboratively with departmental Managers, Directors, and VPs to meet operational needs of their respective departments by creating and administering Team Member schedules and other related tasks and functions. He/she will provide "Four Diamond" service to Thunder Valley Team Members by responding to all scheduling requests and inquiries. The Scheduler will continually evaluate and acclimate themselves with the property’s scheduling software, new technologies and other programs as they are developed. All responsibilities must be performed in accordance with all Company standards, policies, and procedures.


    Essential Functions

    • Responsible for practicing, supporting, and promoting Thunder Valley Casino Resort’s "Winning Attitude" company-wide culture and demonstrating the AAA Four-Diamond guest service standards at all times.
    • Schedule Team Members as determined by the individual department Director, or Manager.
    • Process Team Member PTO requests, and other special requests. He/she will maintain current Team Member skill lists for each department.
    • Assist Team Members with work schedule related issues in person and telephonically.
    • Ensure the accurate administration and reporting of Team Members work hours, PTO, unpaid leave time, and days off.
    • Be aware of and consider all legal, contractual, and internal policy obligations with regards to scheduling, including, but not limited to, seniority, shift bids, the collective bargaining agreement, overtime, and the Patient Protection Affordable Care Act.
    • Complete assigned tasks in a timely manner as determined by Scheduling Manager.
    • Review and report any staffing anomalies to the Scheduling Manager for appropriate evaluation.
    • Ensure the confidentiality of information with regard to any and all business conducted at Thunder Valley Casino Resort, inclusive of Team Members personal information and statistical data.
    • Be customer service oriented.


    Minimum Qualifications

    • Minimum of three (3) years of experience in a customer service environment.
    • Computer proficiency is required, including, but not limited to, experience working with Microsoft Word, Excel, Outlook and Internet Explorer.
    • Prior computerized scheduling experience preferred.
    • Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
    • Ability to accomplish required tasks while prioritizing additional projects.
    • Strong multi-tasking skills are required.
    • Open availability, willing to work any time or day, including holidays and weekends.
    • High School diploma or equivalent required.
    • Must be as least twenty one (21) years of age.
    • Ability to obtain/renew all required licenses or certifications.

    If you feel that this position is a great match for your interests and skills, click the button above to apply. Thank you again for considering joining the Thunder Valley Casino Resort team.


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