Thunder Valley Casino Resort

  • Barista

    Department
    PEETS COFFEE
    Hire Type
    Regular Part-Time
    Minimum Age (Years)
    18 or Above
    # of Openings Remaining
    2
  • Overview

    Counter Attendant performs responsibilities in accordance with all company standards, policies, and procedures. He/she ensures service standards are met and surpassed by providing customers with prompt, quality coffee selection, purchase and preparation; as well as provide customers and fellow Team Members with a friendly, upbeat and clean atmosphere.

    Essential Functions

    • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s "Winning Attitude" Company-wide culture and demonstrating Thunder Valley Casino’s AAA Four Diamond Service Standards at all times.
    • Welcome and connect with every customer to provide excellent customer service.
    • Discover customers’ needs and appropriately suggest additional products with every customer to enhance service and meet sales goals.
    • Assist customers in the selection and purchase of specialty coffee beverages and retail items.
    • Respond to customers’ needs and say "thank you" to every customer.
    • Maintain customer service area and equipment in a clean and appealing manner.
    • Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Week to Peet's Coffee standards.
    • Follow policies and procedures for operational flow at each station.
    • Performs cleaning tasks in accordance with the Duty Rosters and cleaning standards and works as a team player.
    • Present oneself professionally and demonstrates clear communication by using Four Diamond Service Standards with all customer and Team Member interactions.
    • Follow standards for merchandising, stocking, rotating, and storing all products.
    • Perform preventative maintenance in accordance with preventative maintenance checklist.
    • Follow cash handling and register policies.
    • Follow inventory stocking and recording guidelines.
    • Learn and demonstrate all performance standards by completing Initial Store Training and passing barista certification with a score of 90% or better.

    Minimum Qualifications

    • Any combination of education, training, or experience that provides the required knowledge, skills and abilities.
    • Must be at least 18 years of age.
    • Possess or obtain a California Food Handler Card.

    If you feel that this position is a great match for your interests and skills, click the button above. Thank you again for considering joining the Thunder Valley Casino Resort team!

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