Thunder Valley Casino Resort

  • IT Support Specialist

    Department
    INFORMATION TECHNOLOGY
    Hire Type
    Regular Full-Time
    Minimum Age (Years)
    21 or Above
    # of Openings Remaining
    1
  • Overview

    Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

    Essential Functions

    • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s "Winning Attitude" Company-wide culture and demonstrating Thunder Valley Casino’s AAA Four Diamond Service Standards at all times.
    • Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
    • Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
    • Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.
    • Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
    • Answer users' inquiries regarding computer software and hardware operation to resolve problems.
    • Refer major hardware or software problems or defective products to vendors or technicians for service.
    • Enter commands and observe system functioning to verify correct operations and detect errors.
    • Oversee the daily performance of computer systems.

    Minimum Qualifications

    • Requires an associate's degree in a related area or 1-2 years of experience in the field or in a related area.
    • Ability to work with in a team as well as autonomously.

    If you feel that this position is a great match for your interests and skills, click the button above to apply. Thank you again for considering joining the Thunder Valley Casino Resort team!

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