Thunder Valley Casino Resort

  • Food Server

    Department
    RED LANTERN
    Hire Type
    Regular Part-Time
    Minimum Age (Years)
    21 or Above
    # of Openings Remaining
    2
  • Overview

    Responsible for providing “Four Diamond / Luxury”  Guest Service to all Guests.  A Food Server is responsible for serving our Guests in a quick, efficient and courteous manner.  Take guest orders and refill drinks.  Ensure that all food is served in a timely and efficient manner. Present check for payment in a timely manner after meal and return promptly when tendered.  Complete assigned side-work and any additional tasks.  Typically our Food Servers must have at least 1 year of serving experience.  Cash handling experience is required.   Requires the ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.

    Essential Functions

    • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s "Winning Attitude" Company-wide culture and demonstrating Thunder Valley Casino’s AAA Four Diamond Service Standards at all times.
    • Greet guests at the table verbally with a warm welcome, and introduce yourself by name within 2 minutes of guest being seated. Guest name must be used whenever possible.
    • Take drink orders and offer specials by describing the method of preparation and price for each.
    • Responsible for proper wine service detailed in training manual.
    • All food and Beverage will be served from a serving tray.
    • Make other menu recommendations, up selling when possible, offering appetizers, desserts and coffee and/or other beverages.
    • Take orders and process into Info Genesis system.
    • Provide necessary condiments to guests before the meals arrive.
    • Monitor the timeliness of delivery to tables, communicating with food runners when needed.
    • Check back within 2 minutes of delivery to insure everything exceeds guest's expectation.
    • Pre bus tables as dishes become available for clearing.
    • Process guest check for processing, deliver with a pen in an approved check presenter.
    • Deliver payment to Cashier for processing if needed. Deliver change as needed.
    • Monitor open tables in Info Genesis system throughout the shift to verify all guest checks are accounted for.
    • Following established side work duties.
    • Bussing and resetting tables when needed.
    • Greeting and seating Guests when needed.
    • Maintain cleanliness of the work station by monitoring seats & chairs, tables & floor etc.

    Minimum Qualifications

    • Any combination of education, training, or experience that provides the required knowledge, skills and abilities.
    • Ability to attend and pass Thunder Valley’s internal Alcohol Awareness training course; recognize guest intoxication.
    • Must be at least 18 years of age.
    • Fluency in Mandarin or Chinese language preferred.

    If you feel that this position is a great match for your interests and skills, click the button above to apply. Thank you again for considering joining the Thunder Valley Casino Resort team!

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