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Call Center Agent

Call Center Agent

Hire Type 
Regular On-Call
Minimum Age (Years) 
18 or Above
# of Openings Remaining 

More information about this job


Handles all incoming calls to the Resort’s main number, as well as internal guests in a professional and pleasant manner. Provides superior guest service by acting as a “one stop shop” for all our guest’s needs. Handling everything from room, spa, and restaurant reservations to wake-up calls and special guest requests. Creating the highest level of AAA Four Diamond Service from first moment of interaction.

Essential Functions

  • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s “Winning Attitude” Company-wide culture and demonstrating AAA Four Diamond Service Standards at all times.
  • Maintain complete knowledge of all resort facilities and services.
  • Answer all incoming calls in a knowledgeable and professional manner within 3 rings, using correct salutations and telephone etiquette. Using active listening skills to anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Process all reservation requests, changes and cancellations.

Minimum Qualifications

  • Must possess outstanding guest service skills as well as professional and sophisticated communication skills.
  • Must be able to handle a multitude of tasks in an intense, ever-changing environment.
  • High school diploma or equivalent is required.
  • Basic computer skills (Microsoft Office, internet use).
  • Minimum one year of previous customer service experience required.
  • Hospitality (casino, hotel, reservations, or front office,) experience preferred.
  • Basic computer knowledge and ability to work in a Microsoft environment preferred.

If you feel that this position is a great match for your interests and skills, click the button above to apply. Thank you again for considering joining the Thunder Valley Casino Resort team!

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