Thunder Valley Casino Resort

  • Executive Host (Spanish Fluent)

    Department
    PLAYER DEVELOPMENT
    Hire Type
    Regular Full-Time
    Minimum Age (Years)
    21 or Above
    # of Openings Remaining
    2
  • Overview

    The Executive Casino Host will be responsible for providing the highest level of professional guest service to premium casino guests.  Along with higher credit authorization, the Executive Hosts will be very active in situation with premium players to create, establish and develop relationships that results in return visits to Thunder Valley Casino.  Perform responsibilities in accordance with all Company standards, policies, and procedures. 

    Essential Functions

    • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s “Winning Attitude” Company-wide culture and demonstrating Thunder Valley Casino’s AAA Four Diamond Service Standards at all times.
    • Cultivates slot and table game business.
    • Maintains a database and/or book of current players.
    • Develops new players, maintain existing players, and services all VIP level guests.
    • Conducts behavior with the highest level of integrity and honesty.
    • Maintains close relationships with targeted guests through personal contact.
    • Determines player eligibility of complimentary services by analyzing theoretical and win/loss ratings.
    • Maintains current player information to ensure the accuracy of the database.
    • Looks for new marketing strategies.Remains abreast of changes in the gaming industry.
    • Assists in resolving guest and team member disputes.
    • Provides input into the development and administration of policies promoting effective guest service.
    • Promotes positive guest relations.
    • Participates in special projects as assigned.
    • Maintains VIP player accounts with special attention to detail and confidentiality.
    • Follows up with guests after departure and maintains contact to ensure return trips.
    • Tele-markets patrons to encourage future visits and the promotion of special events.
    • Reaches event and concert quotas with coded guests.
    • Reviews credit applications, consumer credit bureau information, gaming reports from other casino properties and other financial documentation to determine eligibility for casino credit.
    • Makes prudent decisions, within department guidelines, regarding complimentary services.
    • Handles hotel, dinner and event reservations for players in an appropriate and professional manner.
    • Applies effective verbal, written, telemarketing and communication skills when dealing with new and assigned players.
    • Attends special events to maintain relationships and ensure guest service.

    Minimum Qualifications

    • Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
    • Ability to maintain accurate lists and files regarding client activity.
    • Strong interpersonal and communication skills.
    • Previous experience in Player Development and casino credit is required.
    • Experience with casino player tracking computer software is required.
    • Must be at least 21 years of age.
    • Must be able to obtain UAIC Tribal Gaming License.
    • Must be flexible when planning work schedules, hours worked, days off, holidays, and special events.
    • Must be fluent in Spanish.

    If you feel that this position is a great match for your interests and skills, click the button above to apply.  Thank you again for considering joining the Thunder Valley Casino Resort team!

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