Thunder Valley Casino Resort

  • Casino Host

    Department
    PLAYER DEVELOPMENT
    Hire Type
    Regular Full-Time
    Minimum Age (Years)
    21 or Above
    # of Openings Remaining
    1
  • Overview

    The Casino Host is responsible for providing the highest level of professional guest service to casino guests. He/she will identify new patrons and establish developing relationships that result in return visits to Thunder Valley Casino Resort. Candidates for this position must be fluent in Spanish and English. 

    Essential Functions

    • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s “Winning Attitude” Company-wide culture and demonstrating Thunder Valley Casino’s AAA Four Diamond Service Standards at all times.
    • Maintain a high level of player recognition by communicating with patrons on a variety of topics and identifying patron’s individual interests.
    • Encourage the use of the Boarding Pass by rewarding rated play with issuance of Complimentaries to qualified patrons.
    • Determine player eligibility of complimentary services by analyzing theoretical and win/loss ratings.
    • Maintain current player information to ensure the accuracy of the database.
    • Respond to guest requests, questions or problems in a timely fashion. Follow up with guests after departure and maintain contact.
    • Telemarket patrons to encourage future visits and the promotion of special events.
    • Communicate with patrons to promote the convenience of casino credit.
    • Attend special events to develop relationships and ensure guest service.

    Minimum Qualifications

    • Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
    • Strong interpersonal and communication skills.
    • Previous experience in VIP services recommended.
    • Fluency in English and Spanish required.

    If you feel that this position is a great match for your interests and skills, click the button below to apply.  Thank you again for considering joining the Thunder Valley Casino Resort team!

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