Returning Candidate?

Spa Supervisor (Hourly)

Spa Supervisor (Hourly)

Hire Type 
Regular Full-Time
Minimum Age (Years) 
18 or Above
# of Openings Remaining 

More information about this job


Assists Spa Manager in daily operations. Assist in the development and implementation of marketing and business plans related to Spa operations. Day-to-day leadership ensures AAA Four Diamond standards are provided to Hotel guests by our Team Members. Assists in the supervision and development of Spa Team Members.

Essential Functions

  • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s "Winning Attitude" Company-wide culture and demonstrating Thunder Valley Casino’s AAA Four Diamond Service Standards at all times.
  • Works with the Spa Management to develop and implement plans to ensure the Spa establishes and maintains AAA Four Diamond Luxury standards.
  • Motivates and leads a high-performance team; accurately books, changes and cancels Spa appointments. Actively promotes the Spa, treatments, services, retail, as well as programs, promotions, and/or discounts available.
  • Assists in all areas of Spa operation as requested by Manager.
  • Communicates to management any and all occurrences involving staff or guests in the Spa that require attention. Handles guests’ questions and concerns professionally and courteously.
  • Assists in maintaining a clean, safe, fully stocked and well organized work area.
  • Properly opens/closes/ supervises close of Spa each day according to Standard Operating Procedures.
  • Regularly attends, participates in and supports training and staff meetings for the Spa.
  • Oversees training of all Front Desk Receptionists, including product training for Retail Sales. Coaches and develops Team Members to achieve expected goals by maintaining a consistent approachable demeanor and articulates department expectations.
  • Motivates and leads a high-performance team; Accurately books, changes and cancels Spa appointments. Actively promotes the Spa, treatments, services, retail, as well as programs, promotions, and/or discounts available.
  • Assists Manager in inventory control and purchasing of all treatment and retail supplies, Daily Huddles, payroll, and any other duties assigned by Manager.
  • Fosters a success-oriented, accountable environment within the company.
  • May represent Thunder Valley Casino Resort to the general public, business partners and community leaders at events hosted by Thunder Valley.

Minimum Qualifications

  •  Management skills—the individual includes staff in planning, decision-making, facilitating and process improvement; makes self available to staff; provides regular performance feedback; and develops subordinates’ skills and encourages growth. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
  • Leadership - the individual inspires and motivates others to perform well and accepts feedback from others.
  • Analytical - the individual synthesizes complex or diverse information.
  • Delegation - the individual delegates work assignments, gives authority to work independently, sets expectations and monitors delegated activities.
  • Oral communication - the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts productive meetings.
  • Planning/organizing - the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
  • Previous spa supervisory experience is preferred.
  • Must understand how to create and interpret a business plan.
  • Must be able to assist in the design/build of a spa menu as requested.
  • Must have a working knowledge of Excel, Word and Outlook and previous experience with point of sale systems.

If you feel that this position is a great match for your interests and skills, click the button above to apply. Thank you again for considering joining the Thunder Valley Casino Resort team!

Connect With Us!

Not ready to apply? Connect with us for general consideration.