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Spa Supervisor (Hourly)

Spa Supervisor (Hourly)

Department 
SPA
Hire Type 
Regular Full-Time
Minimum Age (Years) 
18 or Above
# of Openings Remaining 
1

More information about this job

Overview

Assists Spa Manager in daily operations. Assist in the development and implementation of marketing and business plans related to Spa operations. Day-to-day leadership ensures AAA Four Diamond standards are provided to Hotel guests by our Team Members. Assists in the supervision and development of Spa Team Members.

Essential Functions

  • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s "Winning Attitude" Company-wide culture and demonstrating Thunder Valley Casino’s AAA Four Diamond Service Standards at all times.
  • Works with the Spa Management to develop and implement plans to ensure the Spa establishes and maintains AAA Four Diamond Luxury standards.
  • Motivates and leads a high-performance team; accurately books, changes and cancels Spa appointments. Actively promotes the Spa, treatments, services, retail, as well as programs, promotions, and/or discounts available.
  • Assists in all areas of Spa operation as requested by Manager.
  • Communicates to management any and all occurrences involving staff or guests in the Spa that require attention. Handles guests’ questions and concerns professionally and courteously.
  • Assists in maintaining a clean, safe, fully stocked and well organized work area.
  • Properly opens/closes/ supervises close of Spa each day according to Standard Operating Procedures.
  • Regularly attends, participates in and supports training and staff meetings for the Spa.
  • Oversees training of all Front Desk Receptionists, including product training for Retail Sales. Coaches and develops Team Members to achieve expected goals by maintaining a consistent approachable demeanor and articulates department expectations.
  • Motivates and leads a high-performance team; Accurately books, changes and cancels Spa appointments. Actively promotes the Spa, treatments, services, retail, as well as programs, promotions, and/or discounts available.
  • Assists Manager in inventory control and purchasing of all treatment and retail supplies, Daily Huddles, payroll, and any other duties assigned by Manager.
  • Fosters a success-oriented, accountable environment within the company.
  • May represent Thunder Valley Casino Resort to the general public, business partners and community leaders at events hosted by Thunder Valley.

Minimum Qualifications

  •  Management skills—the individual includes staff in planning, decision-making, facilitating and process improvement; makes self available to staff; provides regular performance feedback; and develops subordinates’ skills and encourages growth. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
  • Leadership - the individual inspires and motivates others to perform well and accepts feedback from others.
  • Analytical - the individual synthesizes complex or diverse information.
  • Delegation - the individual delegates work assignments, gives authority to work independently, sets expectations and monitors delegated activities.
  • Oral communication - the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts productive meetings.
  • Planning/organizing - the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
  • Previous spa supervisory experience is preferred.
  • Must understand how to create and interpret a business plan.
  • Must be able to assist in the design/build of a spa menu as requested.
  • Must have a working knowledge of Excel, Word and Outlook and previous experience with point of sale systems.

If you feel that this position is a great match for your interests and skills, click the button above to apply. Thank you again for considering joining the Thunder Valley Casino Resort team!

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