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Slots Assistant Shift Manager

Slots Assistant Shift Manager

Hire Type 
Regular Full-Time
Minimum Age (Years) 
21 or Above
# of Openings Remaining 

More information about this job


Oversee day to day operations of assigned shift. Directly responsible for coordination of Slot Supervisors and Ambassadors for the best Slot floor coverage. Duties will include jackpot payments, minor machine repairs, kiosk shortages, scheduling staff and Player’s Card sign-ups. Requires a high level of multitasking between guest requests and casino floor operations.   Properly implement all Title 31 procedures, and safeguard the company's assets. Perform responsibilities in accordance with all company standards, policies, and procedures.

Essential Functions

  • Responsible for practicing, supporting, and promoting Thunder Valley Casino’s "Winning Attitude" Company-wide culture and demonstrating Thunder Valley Casino’s AAA Four Diamond Service Standards at all times.
  • Understands Thunder Valley Casino’s philosophies and works effectively to implement them. Acts, in relation to Team Members and Guests, in a manner consistent with the interests of Thunder Valley Casino.
  • Administers Slot Department policies. Provides constructive feedback to Slot Department Management on necessary changes and improvements.
  • Comply with signatory controls including jackpot tickets, paid in/out slips, and sign-out logs.
  • Efficiently process all requests for overrides on jackpots and fills.
  • Ability to have clear, friendly and positive communication with internal and external guests.
  • Provide long term direction and goals to Team Members.
  • Supervise, counsel and discipline the performance of all subordinate Team Members. Supports job coaches in orientation, training and
  • valuation of new Team Members.
  • Ability to maintain high morale through support, appreciation and development of Team Members.
  • Conduct pre-shift meetings to provide Team Members with direct, accurate and useful information on upcoming events or policy changes.
  • Handle guest opportunities in a positive and professional manner.
  • Be aware of all guest and team member activities on casino floor.
  • Coordinate with Security and Surveillance Departments to detect and prevent individuals attempting to cheat, damage or steal from any gaming device.
  • Control Labor costs to maintain budget standards.
  • Must be able to perform functions of subordinate positions.
  • Keep work area neat, clean and safe.
  • Demonstrate an understanding and awareness of the Player’s Card Program.
  • Be aware and updated on all upcoming events and promotions.

Minimum Qualifications

  • Must be at least 21 years of age.
  • High School education or equivalent required.
  • 1 year experience as a Slot Supervisor or equivalent.
  • Must be able to obtain a Tribal License to work in the casino.
  • Demonstrate the ability to coach, develop, counsel and discipline subordinates.
  • Make decisions in the best interest of our guests and team members.
  • Handle guest opportunities in a positive and professional manner.
  • Understand and comply with all company and department rules, regulations, policies and procedures.
  • Ability to communicate effectively with guests, team members and management in both written and verbal form.
  • Maintain positive and effective working relationships with other team members, management, guests and other departments.
  • Be able to multi task while still maintaining a positive attitude and a smile!
  • Have proficient math/money handling skills.
  • Have good computer skills.
  • Excellent organizational skills.
  • Have thorough understanding of Title 31 requirements, including but not limited to all unacceptable currency transactions, logging requirements, MTL’s and CTRC’s.
  • Ability to attend and pass Thunder Valley’s internal Alcohol Awareness training course; recognize guest intoxication.
  • Understand and practice Thunder Valley’s Core Values.
  • Follow all Responsible Gaming Guidelines. For example, self-limiting requests and checking identifications for individuals who appear under 30 years of age.

If you feel that this position is a great match for your interests and skills, click the button above to apply. Thank you again for considering joining the Thunder Valley Casino Resort team.

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